Support & Assistance


Everything you need to start, use and troubleshoot your Safekid watch — all in one place.

First steps upon receipt

✅ Charge the watch for at least 1 hour

It is possible that the watch has run out of charge; a one-hour charge will ensure good battery health.

✅ Insert the SIM card (what to check)

Make sure you insert the SIM card correctly, as shown in video #1.

✅ Enable roaming (where and why)

Enable roaming so the watch can connect to all global networks. See video #2

✅ Check the network (LTE icon / bars / restart)

The presence of network bars AND "small arrows" indicates that the connection is established. See here

✅ Install the application

Download and install the Setracker2 application

See video #4

✅ First test: Find the watch

Tap the "search for watch" icon in SEtracker2 to confirm that the watch is connected. The watch will ring!

✅ Restart

After a successful connection test, it is important to restart the watch and the application in order to have all the features (including audio-video calls)

1- Installing the SIM card

If the plan was purchased with the watch, no action is required: it is already activated.
If this is not the case, simply purchase the package and contact us so that we can activate it quickly.

2- Network connection

3- Configure the watch

SeTracker2 Application

  • Install the app

    Download the SEtracker2 app and create your account. You can purchase the app to remove ads.

  • Add/link the watch

    Link the watch to the app. The first person to link the watch has control and must authorize any other person.

  • Discover the basic functions

    - Voicemail

    - Audio-video message (maximum package only)

    - Geolocation

    Video coming soon

  • IMPORTANT ADVICE

    Disable the watch's app store to avoid exceeding your data limit.

    Here are the steps to follow

4- Link the watch to the application

Help with connection problems

  • 1- Checking the network connection

    Check for network bars and the "small arrows." The absence of small arrows indicates a connection problem. Proceed to step 2 (see the arrows).

  • 2- Check the roaming option

    Roaming must be enabled, otherwise the watch will not be able to connect to the network.

    Watch the video 

  • 3- Camera Check

    Make sure that the selected APN is indeed "terminal.apn"

    On the watch:

    Settings - Mobile network - APN

After completing these 3 steps, if the "small arrows" are still not present and there is no connection, please contact us by email to check your SIM card.